LEGAL & COMMERCIAL TERMS

Master Services Agreement (MSA)

Version 2026.2 • Effective Date: October 3, 2026 • Governing Law: Republic of India

Executive Summary for Academic Directors & IT Leadership:This Master Services Agreement governs the licensing, provision, and operation of the VishwaDrishti AI Assessment Platform across your coaching academies. It establishes strict tenant logical isolation, guarantees your exclusive intellectual property ownership of uploaded test series, establishes statutory GST billing parameters, and defines our 99.9% operational availability commitments.

1. Definitions & Scope of Services

1.1 "Platform" means the VishwaDrishti multi-tenant AI assessment, rubric grading, batch cohort analytics, and administrative operating system provided via cloud software-as-a-service (SaaS).

1.2 "Customer / Organization" means the educational institution, coaching academy, university cell, or corporate entity executing an Order Form or activating a 14-day Sandbox instance.

1.3 "Customer Content" means all student Mains answer scripts, batch rosters, faculty evaluation notes, proprietary question banks, and institutional branding uploaded to the Platform.

2. 14-Day Zero-Risk Sandbox & Pilot Terms

2.1 Zero-Risk Provisioning: VishwaDrishti provisions a dedicated 14-day test sandbox on a private subdomain (e.g. youracademy.vishwadrishti.com). No credit card or upfront binding financial commitment is required to activate the sandbox.

2.2 Transition to Production: Upon conclusion of the 14-day sandbox, the Customer may transition seamlessly to an annual licensing plan (Standard, Pro, or Sovereign). All evaluation data and student profiles accumulated during the pilot are retained.

3. Data Ownership & IP Rights

3.1 Customer Ownership: The Customer retains sole and exclusive ownership of all right, title, and interest in and to all Customer Content. VishwaDrishti acquires no ownership rights in Customer question papers or student copies.

3.2 Model Training Safeguard: VishwaDrishti explicitly covenants that proprietary student answer scripts and unpublished institutional test questions are never used to train public or cross-tenant foundation models without prior written authorization.

4. Fees, GST Invoicing & Payment Terms

4.1 Tax Compliance: All fees are quoted in Indian Rupees (INR) and are subject to applicable Goods and Services Tax (GST at 18% under SAC 998434). Automated tax invoices include Customer GSTIN and state codes for input tax credit eligibility.

4.2 Payment Gateways: Invoices may be settled via direct Razorpay/Cashfree subscription links, RTGS/NEFT institutional bank transfers, or corporate purchase orders.

5. Service Level Agreement (SLA) & Uptime

5.1 Operational Availability: VishwaDrishti targets 99.9% operational availability for production instances during standard academic and examination cycles, excluding scheduled maintenance windows notified 48 hours in advance.

6. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts at New Delhi / Bengaluru, India.